Outlook on the Web (OWA) and the PWA - What They Are and How to Set Them Up
Outlook on the Web (OWA) is the browser-based version of Outlook - your full work email, calendar, and contacts accessible at outlook.office.com without installing anything. The PWA (Progressive Web App) takes OWA one step further: it installs Outlook as an app-like experience on your computer, with its own window, t…
Navigating SharePoint Sites
SharePoint is where your team's shared files, company policies, announcements, and resources live. It sits behind every Teams channel, every shared document library, and many internal communication pages. Once you know how it is structured and how to find your way around, it becomes one of the most useful tools in yo…
Word, Excel, Powerpoint Online
With Microsoft 365, you can open, edit, and collaborate on documents directly in your browser, no software installation required. This article covers everything you need to know to work confidently in the online versions of Word, Excel, and PowerPoint. 🌐 To get started: Go to office.com or microsoft365.com, si…
Managing Your Microsoft Account
Managing Your Microsoft Account Your Microsoft 365 account has a self-service portal where you can review your security settings, update contact info, check which devices have access, and review your sign-in history — all without contacting IT. This article walks you through each section. 🌐 Your account dashboar…
Using Microsoft 365 on Your Phone or Tablet
With a Microsoft 365 E1 license, your phone and tablet, combined with a browser, give you everything you need to do your job. There are no desktop Office apps to install. This article shows you which apps to download, how to sign in, what works best where, and how to handle the Intune Company Portal prompt. 📱 Y…
Shared Mailboxes and Calendars
A shared mailbox is a team email address that multiple people can access and send from - like a location inbox, a support address, or a department email. A shared calendar lets a team view and manage the same set of events. This article covers how to access both, how to send email correctly from a shared mailbox, and…
It's Not Working - Basic Troubleshooting Guide
"It's Not Working" — Basic Troubleshooting Checklist Before contacting IT, work through this checklist. Most Microsoft 365 issues are resolved by one of these steps, and IT will ask if you've tried them anyway. Check each box as you go. 🖨️ This article is designed to be printed. Keep a copy at your workstation …
OneDrive vs.. SharePoint: What goes Where?
OneDrive vs. SharePoint: What Goes Where One of the most common questions new Microsoft 365 users ask is: "Where am I supposed to save this?" Here's the short answer, and a simple rule to remember it by. Save to OneDrive if it's yours. Save to SharePoint if it's the team's. At a glance ☁️ OneDrive 🏢…
