Understanding Multi-Factor Authentication (MFA)

MFA is required for all Premier Franchise Management accounts. You cannot skip or opt out of it, and this article explains exactly why, and what to expect

Why MFA exists -
Passwords alone are no longer enough. If your password is ever stolen — through phishing, a data breach, or even someone guessing it — MFA ensures the attacker still can't get in. It requires a second confirmation from a device only you have (your phone).

Think of it like a bank card: the card number is your password, and the PIN is your MFA. Both are needed.

What triggers an MFA prompt?

You will be asked to approve a sign-in when:

• You sign in on a new or unrecognized device
• You haven't signed in for a while and your session has expired
• You access a sensitive action or resource for the first time
• You are signing in from an unusual location

 

You will not be prompted every single time if you are on a trusted or domain-joined device. Microsoft remembers approved sessions.

 

Your MFA options

 

Method	How it works
Microsoft Authenticator App (Recommended)	A push notification appears on your phone. Tap Approve. Takes about 3 seconds.
Text message (SMS)	A 6-digit code is sent to your phone number. Enter it on screen.
Email – One Time Password	Receive a message to an outside email account with a OTP to complete login.

 

 

"I keep getting MFA prompts" — when to worry

Normal: You get prompted when signing in from a new browser, after clearing cookies, or switching networks.

Investigate: You receive MFA prompts you did NOT initiate. This could mean someone else has your password. Deny the request, change your password immediately, and notify IT.

 

Quick tips

• Always keep your phone charged and accessible during work hours
• Notify IT ASAP if you have replaced your phone, or plan to.
• Set up a backup MFA method (SMS or backup email) in case you lose your phone
• Never approve an MFA request you didn't initiate — even if it looks like it came from Microsoft

🛟  Still stuck?

Contact the IT Help Desk for assistance. Be sure to use as much detail as possible when submitting a ticket.

If you can still access your account, submit a ticket here - 📩 TriWave Hub 
If you can’t get logged in have a coworker submit a ticket for you.
In an emergency, you can email [email protected]