How to Access a Shared Mailbox in Outlook Web App
 

Setup Complete:

• Shared mailbox address - 

• Allow up to 60 minutes for full functionality

• You can send emails as either email from your regular inbox

• After 24 hours, you'll have the option to add it as a separate folder if preferred

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How to Access:

Method 1: Open Another Mailbox (Recommended)

1. Sign into outlook.office.com with your primary account

2. Click your profile picture in the top right corner

3. Select "Open another mailbox"

4. Enter: sharedmailbox address

5. Click "Open"

The shared mailbox opens in a new tab with full access to all folders and sending capabilities.

Method 2: Add as Additional Account ⚠️ Wait at least 24 hours before attempting this method

1. In your main inbox, click Settings (gear icon)

2. Go to Mail > Accounts > Shared With Me

3. If the account is already shown, there is nothing further to do

4. If it is not present, click the +Add and enter the shared mailbox’s email address.

Note: Sent emails will appear in the shared mailbox's Sent folder, not your personal one.